Submitting New Products & Product Changes

Three steps to add new products or update existing products for the brand portal.

STEP 1 - FILE SETUP

Print Products

Note: Providing files in different formats than listed below or providing incomplete content or instructions will cause delays in getting the file on the brand portal and will incur additional charges at your contracted hourly rate.

Customizable print products

Preferred file formats:

InDesign - see section below "Providing InDesign or Illustrator documents"
Illustrator - see section below "Providing InDesign or Illustrator documents"
PDF - see section below "Providing PDFs"

Files should include all content needed on the final printed product including sample copy for any customized content.
Customizable text should be editable in the final, delivered file and should not be embedded in an image.
Always include a marked-up PDF with customization instructions.
If a product requires the creation of a new field in Location Manager, see section below "Adding new fields to Location Manager."

Static print products

Preferred file format is PDF exported from your native graphics program using the instructions below in Providing PDFs
InDesign and Illustrator files can be provided as packages as explained below in "Providing InDesign or Illustrator documents."

Download-only product

Customized download products

Same requirements as customized print products.

Static download products

There are no restrictions to the file types that can be downloaded from the site. Provide in the format and size of the final download file.
Where a static product can be ordered for print and also can be downloaded, refer above to "Static print products."

PROVIDING FILES AND LOCATION MANAGER INFO:

You can find further information on our Client Tools page under the Design + File Prep section.

Providing InDesign or Illustrator documents	Providing PDFs	Adding new fields to Location Manager
Files should be provided using the Package function in those programs (File>Package).	PDFs generated from Adobe Creative Suite applications should be created with the PDF export settings found here in the "Design + File Prep" section.	Any changes or additions to Location Manager fields should be submitted via email to your assigned CXA.
This ensures we receive all linked files and fonts.	See Creating Production-Ready PDFs From InDesign	Changes/additions to fields to support new customized content require a minimum three-day turnaround.
This will create a folder of all the linked assets and the original file: that folder is what should be supplied to SSI.	Use the export settings found at Creative Suite PDF Export Settings	If you are submitting a new customized product that requires a new field, when possible, provide the Location Manager changes prior to submitting the graphics files to improve workflow and decrease wait time.
	In some instances of customized templates, a PDF is not ideal and we may ask for the native application files. It is best to provide the original InDesign or Illustrator file as a package as explained at left in "Providing InDesign or Illustrator documents."
	Documents generated with Canva should be provided as a PDF following the information found here Print PDF from Canva.

STEP 2 - PROVIDE PRODUCT SPECIFICATIONS

Single Products or a Small Batch of Products

Please submit your request using the New Product / Product Change Request Form located in the Admin Only category of the Brand Portal. This form ensures we receive all the information needed to build the product. Once submitted, the form is automatically sent to your assigned CXA and Sales Representative, who will review it and follow up with any questions. The process to add the new product to the site will begin after the form is received and all questions have been resolved. Depending on the product’s complexity, the new product will be available on the Brand Portal for your initial review within 3–5 business days.

Large Batch of Products

If you have a large number of new products to submit, you may provide the information in a spreadsheet instead of using the form on the site. Please contact your Customer Experience Advisor (CXA) to request a spreadsheet template that includes the required fields for your submission. The timeline for products to be available on the site for initial review will vary based on the number of products and overall complexity. Your CXA will provide an estimated timeline once the completed files and specifications have been received.

STEP 3 - SENDING FILES TO SSI

Graphics files should be submitted to our FTP. See instructions for FTP use here. (This info includes how to request access to the FTP if you do not have an account.)
Form content is submitted automatically to your account CXA and Sales Rep, who will review and respond with questions.
If sending in a batch of files, please zip the batch into a single folder for upload.
Do not send graphics or support files via email or provide link to other file-sharing sites.